Reference Guide8 / 354
Concrete Applications
- Identify the Cassandras of the organization: often marginalized, underutilized, sometimes worn out.
- Create "safe zones" for speech: where weak signals are taken seriously without judgment.
- Train for paradoxical listening: to hear even what disturbs or contradicts the official line.
- Give a clear role to the clairvoyants: independent listeners, scouts, useful counter-powers.
- Survey teams anonymously.